Had a bad experience with Mango Airlines?

Jonathan “still waiting on the Jou ma se blog T-shirt” Cherry says…

…mango, mango, mango.

What’s the deal? Is it really that bad?

We’ve never flown with this airline, but something smells a little off here.
Did SAA launch this airline to take a bit of heat off its own brand. Why is there so much bad press about the Mango. What – no happy flying news?

It is a ‘budget’ airline after all, so are we opting to pay budget prices and still expect a 1st class ride?

Maybe the marketing hype has inflated everyone’s expectations. If you want to be on time and get little mint during you flight – then cough up proper money and fly a proper airline.

You’ve been searching for the Mango Air website as you’d like to Fly Mango, 1Time, Kulula or any other low cost carrier in South AFrica but Mango Airlines in particular but cant find the Mango website?

Before you do, did you know there is a website where you are able to compare & book flights with 1Time, Kulula, SAA(owns Mango Airlines), British Airways (opertated by comair)?

Have a look at the TravelStart website to do just that.

I wonder when they’ll be adding Mango as Mango Airlines is owned by South AFrican Airways and you can already compare their prices to 1Time, Kulula, BA (British Airways) and SAA.

If you’ve had a bad experience on Mango Airlines please share your story with us.

Your Web AddiCT finds it very odd that a company such as the one that owns Mango Airlines have a non-existent Search Engine Marketing Campaign as Your Web AddiCT has already had nearly 50+ mango airlines related search traffic sent this way. Then again, this is Your Web AddiCT, the same Web AddiCT that started the Search Enige journey with the question: “How do I get my site on Jeeves?” in 1999.

Guess how many blogs like this one are in the Search Engine Result Pages for the term ‘mango airlines’ on Google?

Guess who’s blog is before the actual Mango Airlines website on Google for the term ‘Mango Airlines’ after writing one post about Mango? 🙂

This is the palce where all the Googlers go. Where posts are constant but the bandwidth is slow. Can I get some coffee please. Step into a 2.0 scene. Take a chance of that which seems to be the making of a dream. I don’t want to do it like my daddy did. I don’t want to give it to my Mr Gate’s kid. This is my calling…

Question: What do these things all have in common? Everybody know…

👐How To Use Your Phone To Gain Financial Freedom The digital world has gone from offering us huge screens that need to be carried by more than one pair of hands…

👐How technology is reshaping the apartment renting experience When was the last time you poured over the newspaper’s classified section looking for a place to rent or delivered a lease…

👐The jfGi.cc Origin Timeline (updated) This is a journey of multiple ideas spanning from the origins of the first chatbot spearheaded in 2007, ideating and the creation…

35 Responses to "Had a bad experience with Mango Airlines?"

Nicole says:

6 December 2006 at 12:43

My response is 3 fold.

1) I visited Travelstart – and was very impressed. Very cool site. Fast and easy to use. I would have made use of their services too…if only the round trip flight plan this site compiles included mixed airlines (eg flight to Jhb with SAA and flight back to CT with Kulula.)(And Mango not a listed airline…) That would be awesome. But still… Very cool site.

2) I then tried booking a flight on Mango (yes, this flight was the cheapest I could find) All went well until I chose the option of paying for the tickets by cash within 48hrs. This choice took me straight back up to the top of the page. No error message. No explanation. Just BAM. Top of page. So I tried again. Same thing. Problem- I don’t own a credit card, and the credit card used for payment has to be on you when boarding….
Lucky for me my travel partner has one so I used it and all is sorted. But still. Not cool 🙁
Apart from that I don’t know anything more about Mango or their service. Hopefully I will be able to report back shortly that everything was peachy….
3) I booked another flight with Kulula (cheapest) and I can honestly say this was the easiest flight booking I ever made. The on line booking took seconds, and they give me 24hrs to make a cash payment into their account. I also had a R400 voucher that i called them about. First off- the phone didn’t even ring once!? I was immediately greeted by a very friendly lady (sorry I forget her name- Kim??) and that was it. She updated my booking with the R400 deduction and I can now pay for that ticket on the day of departure 🙂 Yes I am a happy customer. Go Kulula!!

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Capetonian says:

3 March 2007 at 16:42

Yes, it’s jolly difficult to book a Mango flight as the Mango Airline website isn’t obvious and they’re not top of the google searches.

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pmburg.... says:

12 April 2007 at 16:19

mango – read this mail i sent and the very professional reply i got from them…..makes you think

we checked in 2 hours prior to our flight, and asked to be seated together, as i have 2 children. when we boarded the flight, my 2 year old son had been seated on his own, with me in the row in front, and my 12 yr old daughter furhter behind us on her own. i am extremely unhappy, as we had a very turbulent flight, and cannot see how you expect a 2 year old to sit on his own surrounded by strangers away from his mother. i think it is unacceptable……….obviously mango check in staff don’t like to go the extra mile. it certainly made for a very stressful 2 hours……..i think it is something you need to look in to.

———————————–reply————-

We would like to apologise for the inconveniece caused to you , sting a two your old away from their parents is unacceptable especially when you checked in on time and booked you seat.

we will escalate your complain to higher authority , the staff that was on duty will be dealt with . We will serve you a better service next time on board.

Kind Regards
The Mango Team

—good spelling!!!!! what can i say

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Sue says:

22 August 2007 at 19:42

I have had the most shocking service and am looking for an e-mail address for the CEOof mango. At least the person above got some sort of response! I have dealt with 8 people between Friday and yesterday and not one person is able to assist with a voucher query and no one returns calls! They are running a circus!

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1. Helen Acriviadis says:
  
  9 May 2008 at 16:09
  
  I also have a complaint that I wanted to speak to Nick Vlok about. I have left 5 mesasges in two days , no response. Apparently he is on leave today (09.05.2008). I asked the receptionist if there is anyone else that can assist if Nick is off, the answer was “no, there isnt”. When I asked if this is how Mango operates, with only one person able to handle queries, she put the phone down. When I called back, no answer, and then an answering machine.
  
  So where do I go from here????
  Helen Acriviadis
  
  Reply
mpho says:

23 August 2007 at 15:58

shit!!!!!!!!!!!!!!!!!!!!!!!mango
low price low service

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1. Dominika Jablonska says:
  
  20 June 2008 at 13:35
  
  Right now, I have spent the last 2 hours trying to track down Mango so that they can correct a F*** up that they made with our flight bookings. I’m not going into detail, but the lady at the “Guest Services” at CT airport is either short sighted or demented.
  
  This is the second time their incompetent little system (or perhaps little scam) has cost me a lot of time, money and airtime. Nevermind the nerves. The last time was with regards to their ‘special’ if you book through Shoprite. I have no idea why I flew mango again. I spent 2 or 3 days on the phone. Eventually they blamed Nedbank!
  
  NEVER AGAIN!!!!
  
  There is no manager/ head office to contact, there is no one in charge you can speak to except the call centre operators who take turns at being supervisors on a rotational basis. One day Bob is a supervisor, tomorrow he can’t help you because he is just a call centre operator. And so it goes.
  
  If anyone has the number for Mango Guest Services Counter at Cape Town International please let me know urgently!
  
  DON”T FLY MANGO, what you save in price, you lose 10 times over in the end.
  
  Reply
aNtI mAnGo says:

21 September 2007 at 16:37

Mango is a scam

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Margaret says:

21 November 2007 at 16:40

With all the plane’s returning lately I am very afraid for my son Liono Maree and addopted son Willie Oosthuizen flying for the first time 23 December at 13:45 from Jhb to Drb. And hearing about the bad service. I am so worried allready. My son gets seasick and I will feed him proper medication for he is really scared to fly.Please Mango I am a mother and rely upon you. “Maybe I am asking for special attention for the boy’s” They are special you will see. Please make me proud!!!!!!!!!!.
Margaret

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Linda Lutchman says:

22 November 2007 at 10:14

Flight JE154 from Cape Town to Johannesburg on Monday 19/11/2007 was delayed with 1 and half hour. This was still acceptable, cause these things happen.
The Air hostesses were very unfriendly and had a bad attitude. I rememeber the once name is Nadia Benjamin and I think the other one was Elsabie, they served the snacks. The Crue Leader was very friendly and answered us very politely when asked about the delay. After take off, the first drink was offered free, no limited amount was mentioned at all, but when we ordered we were charge for every drink over R6.00. We were at first charged in full and Elsabie still said no she deducted the R6.00, which wasn’t so. We ordered water after she apologized, but brought the water with a very stink attitude.
This is not about the drink, but about the principle.
They are not there by other peoples choices, but their own.
When experiencing a problem with a flight, put your passengers at ease and leave all kinds of attitudes. After all, we pay your salaries.
Saturday nights -17/11/2007-flite 7:30 was a very pleasant one.
We would love to fly Mango again in the near future, but train your crue to be more friendly and more polite.
Your urgent response would be highly appreciated.

Regards

Linda
(011) 9119846
0836445905

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Michael says:

27 November 2007 at 12:09

We were booked on the 16:10 flight from Jhb to CT yesterday (26 November). We boarded late (ok, seems to be par for the course) then sat on the plane for 1hr 40min while they tried to sort out a computer glitch. Eventually the flight was called a “no goer” and everybody had to disembark.
Then there was chaos!!! Woman and children were put onto the earliest flight then followed by those who booked in early (I know for a fact that we booked in good and early but didn’t make the cut off???) Those that didnÃ¢â‚¬â„¢t make the cut then had to go back to the book-in counters where we were told that we would be put onto a SAA flight. Fat chance Ã¢â‚¬â€œ back onto Mango!
So instead of flying out at 16:10 we were scheduled to fly at 20:30. Guess what – flight delayed! The reason given was the weather in Cape Town was too poor to land. We called Cape Town and the weather was fine! We were then supposed to fly at 22:30. We only boarded at 22:30! We eventually landed in Cape Town at 00:45. Nice one Mango!
Now we all know things go wrong. But all it takes is COMMUNICATION!!! Tell us what is going on – that is not so difficult is it Mango? It took the Captain to explain that the reason the flight to Cape Town was delayed was that there was a delay in flights leaving Durban because of bad weather which then in turn had an impact on flights landing in Jhb fish paste fish paste. Why must we wait to be on board to be told these things?
In all the chaos there were some bright lights like Charles, one of the supervisors and some of the flight attendants. But they too will become so frustrated they will go to the other airlines and then Mango are really in the dwang.
Oh, and don’t get me started on the seats….

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Michelle says:

4 December 2007 at 17:20

Mango Airline was by far the worst Airline we ever used as International travellers. I will discourage any person used to any level of CUSTOMER SERVICE to fly with MANGO. This airline is doing the South African tourist industry damage.

I hope mr Bezuidenhout, CEO of Mango, understand that the writing is on the wall.

DON’T FLY MANGO!!

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linda says:

5 February 2008 at 13:57

Good day to you,

I fly Mango last week for the first time ever. Flight JE245 to Durban on Thursday morning and back to Johannesburg on Sunday 3rd of February 2008.

I don’t know if I will ever fly Mango again since on the flight back:

my suitcase was slightly damage and
The small lock that I have on the upper apartment of my suitcase was completely broken off by breaking the two little handles that keep it together. Off cause no sign of the lock. Luckily there were only books in this department which were left BUT maybe this explain the nearly 20 minutes delay in luggage arrival on OR Tambo.

I can not help but wonder if anybody ever look into this matters?

Regards

Linda

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abdalkamalinanlo says:

2 March 2008 at 21:38

I have an idea which is a revolution to make a flight mor comfortable and if you have it you will be the best airlin in the world so I want to have an email to write sombody who is responsible

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Anne Markgraaff says:

7 May 2008 at 10:40

I booked on line with Mango on 27/4/08 from Jo’burg to Cape Town but the screen shown a different date. My system swithed off before I could get a printout with the ref number. I contacted the callcentre and paid the R360.00 to change the date. On the 30/4/08 the call centre operator promised to email confirmation of my booking and payment immediately. An email sent to them 06/5/08 with no response yet. What a mess!!!!!!!!!!

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Lendy Swartbooi says:

20 June 2008 at 13:57

Mango is the biggest scam ever. Mango is full of corruption whenever you phone or trying to get hold of sometone in the Mango Complaints they give u 0861 162 646 then, when you phone the number then this person also from Mango give you another number 0861 744 444. Its so fucking crazy. I hate you Mango Airlines People may you all burn down for giving shit services.

The service suck! Today i had a very bad experience and as a student who still studies i thought mango was the best option. Instead Mango just take so much more money , time and effort. To all the students from Jozi and Cape Town dont book rather book with Kulula .

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Dominika Jablonska says:

5 July 2008 at 18:57

This is my update: I did manage to sort out the problem with mango in the end. I see how the mistake occurred and it was a simple case of human error, whic can happen to anyone, howver, it should not have taken 10 days and 50 phone calls to fix. Nevermind the stress.

I’d like to thank Chantal at Mango complaints for her efforts, as she was one of the very few people who made an earnest attempt to help me.

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Dominika Jablonska says:

5 July 2008 at 19:06

Ah. I see my previous post regarding Mango has been deleted. This could possibly be a result of the strong language content.

Well, that is a statement regarding Mango in itself.

There is a very big problem with Mango admin/ functioning. You will never reach a higher authority than a ‘supervisor’. Call-operators work as supervisors on a rotational basis, so the ‘supervisor’ today is likely to be your call-operator tomorrow and vice versa.

Mango is a body with no head. The one hand never knows what the other is doing. Take your chances at your own peril.

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Dominika Jablonska says:

5 July 2008 at 19:08

I don’t know how long Mango will last if it continues with it’s poor sevice.

If I ever worked there I sure as hell wouldn’t admit that anywhere on my cv!

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Mango Passenger says:

6 July 2008 at 16:19

Mango flight JE129, 05 July 2008 – JHB to CT – hellish flight delay of 5 hours!!! No regrets from Mango. Obviously, don’t flymango!!!

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1. JOHANNANA VAN DER WESTHUIZEN says:
  
  7 July 2008 at 20:15
  
  i WAS VERY SICK AFTER MEDICAL TREAT MENT ON 3 jULY 08 AND RECOMENDED TO FLY BACK TO DURBAN WITH FLIGHT JE 251.TIME OF DEPARTURE 5/07/08 12h25 ARRIVAL dURBAN 13h30. i ONLY ARRIVED IN DURBAN 18h30 WITH NO SUPPORT EVEN REPPORTING MY STATE OF ILLNESS ON AIRPORT. HAD TO RECEIVE MEDICAL TREATMENT AFTER ARRIVING HOME IN PORT SHEPSTONE
  
  Reply
marieta van Rensburg says:

4 October 2008 at 15:31

I had a TERRIBLE experience with Mango. I made a booking on 28 July 2008 to fly from Bfn to Cape Town with Mango. We made a booking for 3 people and paid cash.
a Week before our departure date (28 Sep) Mango called us to ask if it would be possible if we can change the time to a later time. We missed one day in Cape Town but it was ok.
On 5 Oct we had to fly back to Bfn. On 3 Oct, a lady from Mango called me to ask if it would be possible to fly back on MOnday 6 Oct. I said to her I had to be back at work etc, it would be impossible. I had no extra accomodation or transport.
This lady said she will call me back, which she never did. On Saturday morning I called Mango to confirm that I will be flying back on Sunday.
a very rude gentleman from mango said that because I did not pay the ticket immediately, we lost our seats.
I explained to him that we paid cash when we made the booking on 28 July. TI wanted to fax him my receipt, but he did not want to give me his fax nr, and said it would be worthless to send him the receipt. He said there was nothing he could do, and I just have to accept it to fly back on Monday!!! He was not sympathetic at all, he tried to lie to me by telling me there were no flights on Sunday,!! and he did not give a damn about my accomodation or transport. I did everything right, but somewhere, somebody at mango made a big slip up. I am still in Cape Town, not knowing how I will be back in Bloem on Sunday. Nobody at Mango can help me
I think that Mango will go down soon, due to the fact that their service is PATHETIC.

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Lawrence Thompson says:

22 November 2008 at 17:37

My wife & I were passengers from Durban to Cape Town on Sat, 15 Nov 2008 on Flight No. JE335, with one suitcase as check-in luggage. We used plastic ties in place of locks.When we redeemed our suitcase at Cape Town, we discvered that the main plastic tie was missing and the contents of the suitcase were accessable. On examining the contents, we did not find anything missing, but we also did not find an official note explaining the absence of our plastic tie. We expected an official note and an official replacement plastic tie.

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1. Angela D says:
  
  6 December 2008 at 09:55
  
  ACSA is probably to blame for the missing security ties on your luggage since they handle baggage after check-in. I doubt this had anything to do with Mango flight staff.
  I’d recommend only using proper, quality locks on checked-in suit-cases; there’s nothing stopping baggage handlers from breaking the plastic ties and replacing them after nicking a few things out of your bag.
  
  Reply
cARMY says:

26 January 2009 at 17:00

My flight no; JE1B1. flight date: 16 Jan 2009, Arrival Time:22:50.
ON ARRIVING AT CAPE TOWN WE NOTICED THAT THE ZIPS ON OUR BAG WERE WIDE OPEN AND THE POCKETS WERE BASICALLY EMPTY. to cut a long storey short the POLICE eventually TOLD ME TO TAKE IT TO THE MANGO AIRWAYS DEPARTMENT!
THE MANGO ATTENDANT, “AKONA PROCEEDED” TO WEIGH THE BAG AND TOLD ME THAT IT WEIGHS MORE THAT IT WEIGHED IN JOHANNESBURG. I REQUESTED HE CHECK THE MACHINE TO CHECK THE LAST CALIBRATION ON THE SCALE AND HE DID NOT KNOW WHAT THAT MEANT! HE THEN SAID HE COULD RE-WEIGH THE ITEMS ONCE AGAIN BUT DID NOT DO SO! I THEN TOOK A PHOTO OF THE LAST CALIBRATION. AKONA ASLO THREATENED ME ONCE AGAIN WHEN HE SAID THAT I SHOULD CLAIM IMMEDIATELY OR PERHAPS LOOSE THE RIGHT TO CLAIM.I WAS IN COMPLETE SHOCK WHEN I SAW THE ZIPS OPEN ON MY BAG AND COULDN’T EVEN THINK OF WHAT COULD HAVE GONE MISSING. ON MONDAY I PHONED THE MANGO AIRWAYS FROM A LAND LINE AND WAS TOLD TO DO AN AFFIDAVIT OF WHAT HAD GONE MISSING AND FAX IT BACK TO THE MANGO, A COMPLETELY DIFFERENT REQUEST TO THAT OF “AKONA”. I HAVE DONE SO ON THE 20.01.09 AND HAVE NOT HEARD ANYTHING YET!
STAY AWAY FROM MANGO AIRLINES AND ESPECIALLY LYING DECIEVING “AKONA”

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Debbie says:

23 February 2009 at 13:45

To whom this may concern

The flight back on Je 266 to Johannesburg was so disappointing. The staffs were rude and one young lady was so untidily dress. Her hair was falling out of a so called attempt of a ponytail, her shirt was hanging out, and she looked like a street billy. They where unorganised and the passengers where left to their own device. Unlike the flight from Johannesburg which was a pleasure to be on. The check in – in Durban is terrible, they are so unkind and rude, not asking where you would like to sit or anything of concern, like Johannesburg was. My new baggage was damage terrible, the plastic inside the baggage was all broken, which cut me on opening, I am so disappointed and I will never travel with Mango again, this is the first time I have experience this kind of treatments.

Regards
A very unhappy passenger. Debbie

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Michele Ralston Hill says:

16 March 2009 at 00:11

My complaint is so amazing that I barely believe it myself. While stowing my handbag I was approached by a stewardess who told me I would have to stow my laptop bag as well since I was at the emergency exit I could not have my bag on the floor. I explained that I planned to do some work on my laptop and would have it on my lap. (In retrospect perhaps she did not understand that that meant the bag as well). Never the less she continued to make an issue of it so I took the computer out of my bag and placed the bag in the overhead storage. To my utter amazement she then threatened to have me disembarked from the plane. I challenged her on her statement upon which she then went and ‘reported’ this to the head steward who then advised me that she had reported to him that I was disrupting the whole flight and that other passengers were complaining about me. They must have been doing this telepathically of course because said stewardess did not have a conversation with any of the passengers in my vicinity. This resulted in a heated objection from me, upon which the head the steward went and reported me to the pilot who announced to the whole plane that we would not be departing due to a disruptive uncooperative passenger. This absolutely floors me because, considering the matter over with, I’m quietly seated about to get on with the work I fully intend doing. Always a bit feisty when pushed against the ropes I stand up and take a bow and announce to the plane that it’s me. As you can imagine this resulted in more reporting upon which the Captain decided to visit me at my seat, where I am once again quietly seated, to explain to me that my baggage must be stowed. I then said to him that it was and that all that I had kept out was my lap top which he then instructed me to stow overhead. And that’s not where the totally unnecessary exercise in bullying and public humiliation ends … the stewardess then proceeded to pointedly offer everyone except me refreshment with a deliberate condescending sneer on her face that was acknowledged and supported by other service staff. I was very upset and confronted the steward about this and he started realising those circumstances where not exactly as he had been led to believe. In his defense he was very apologetic and soothing and arranged for me to talk to the pilot on landing. All his work was then totally undermined by a very arrogant pilot who said that he was only acting on the information he had been given and dismissed me with the suggestion that I put my complaint in writing.

Besides being stupefied that an airline’s staff would want to aggressively escalate an incident (which may or may not have been a misderstanding) so unnecessarily, I am now committed to actively promoting that no one ever fly with this airline!

Reply
1. Angela D says:
  
  16 March 2009 at 10:11
  
  Michele,
  It sounds as if your unfortunate incident was both a misunderstanding and a case of poor-handling on Mango’s part…. I fly frequently with Mango and have many times witnessed similar altercations regarding their “emergency exit rules and regulations”. The bottom line is that if you sit at the emergency exit, you are not allowed to have ANYTHING on your lap or at your feet during take-off or landing. I have seen a few disgruntled passengers refusing to stow handbags and other valuable items… I think if you had been made aware that you could get it once the plane was in the air, you would not have been so upset. Or alternatively, they should have a policy that you can swap with a passenger who is not sitting at an exit seat (and it wouldn’t be hard to find someone willing to get the extra leg-room).
  Bottom-line is the staff are probably poorly-trained and maybe in need of a bit of drama from time-to-time… They could easily diffuse these situations…
  
  Reply
sue phillips says:

18 September 2009 at 11:54

I never knew this site existed.. Myself, my husband and 2 year old child travelled on Mango early this year. The flight from Cape Town to Durban was delayed for a long time. The steward apologised for the delay when we were ready to depart. Once in the air, the usual food trolleys were pushed out from either end. We were sitting in the middle so were served last. The problem is that our little girl had to sit through the entire delay and then had to wait right till just before landing before being served her meal. We had tried to distract her with her toys, but being a child, she was only interested in her ‘special packet’ from the trolley.
My husband tried to get the attention of the steward and was told to wait his turn… [I think that one steward was training as he was painfully slow]. The passengers in the seats around us starting complaining as many were hungry and thirsty after the long wait. My husband joined in with a loud comment saying “I’ve got a child here, how about some attention please?” I was shocked when the steward singled him out and told him to stop causing a disruption on “my” plane. The stewards continued to ignore us and eventually, just before landing in Durban,my child got her meal. Because we started descending in the middle of her eating, she threw up all of her food and continued to be sick. Needless to say, other passengers helped but absolutely none was offered by the stewards. We travel lots and have never been treated this way before! Surely they should try to pass out the childrens meals and packs first and then see to all the adults and their alcohol orders?? Why do the airlines not train their staff properly? I shudder to think of what would happen should there be an emergency!!

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Jacobssean says:

21 December 2010 at 16:44

I went to Edgars at the glenn shopping mall to book a ticket,only to be told you cannot do it at an edgars store. WTF ? There is an entire wall with a mango advert on it proclaiming book your ticket on your edgars card,but nowere does it say online only.Stop wasting my time.I also booked a ticket with Mango in August at cape town airport.I answered a phone call and as I wanted to pay for the booked ticket the lady informed me that the price just went up with R80.
WTF? HOW is this possible.Robbery thats what it is.One time mango will never see me again.

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Pgr005 says:

4 March 2011 at 17:01

I was supposed to fly from O R Tambo to Durban this morning, at 5:50. I arrived at the Airport and joined the queue in front of the Mango counter. I was 3rd in the queue. When I reached the counter I was told by the person behind the counter that I am too late to board the flight, even though the boarding gates were still open. She referred me to the ticket counter to go on “standby”. On leaving the counter I checked the time and it was 5:20. At the Ticket counter I was told that I have forfeited my seat and the money paid for that seat. The person behind that counter then attempted to sell me another ticket, at which point I just turned around and left (approx 5:35).
Later during the morning I phoned the Mango call centre, to see if I could resolve this issue, but the person who I spoke to, Chantelle McLean, was very rude and aggressive, and told me that there is nothing that they can or want to do for me, and that I should read the terms on my ticket. I asked her who her supervisor was, and she told me that it is Yusuf Mohammed, but that he doesn’t want to speak to me. I then asked who he reported to, to which she replied, “Wally Veldman, but he doesn’t want to speak to you either”, and then put the phone down in my ear. I phoned back and asked for the head office number for Mango, but when I phoned, it just rang for a time and then went to the generic Telkom voicemail system. I phoned this number 7 consecutive times, all with the same result.

Reply
1. Helen says:
  
  7 March 2011 at 13:26
  
  report them to Hello Peter
  
  Reply
Dissapointed says:

23 March 2011 at 21:11

I flew in from Cape Town to Jhb with my bike and some other luggage on Saturday night (12th March) flight number JE176.
When I arrived in jhb and was waiting for my luggage a woman brought my bike over along with two others and mine was upside down and looked like it had taken a few knocks. In CT i had to sign a piece of paper to say that mango doesn’t take responsibility but the woman assured me the bikes are handled with Care. Well my bike certainly wasn’t. It is ridiculous to have to sign in the first place. If you are providing a service you should take responsibility! I am hoping this will change with the amendment to the consumer protection act coming into affect as of April 1st.

Secondly and more importantly when my other bag arrived, I picked it up and felt a wet patch which I then examined and it was URINE! Some one had Pee’d on my bag. I went to baggage department to complain and made the guy there smell it (his name is Rodney I think) But no one has gotten back to me to apologize at the least! This is absolutely disgusting! I am horrified at the service and at receiving my bag with Urine on….I mean come on that’s a new low! And to think I have to chase after Mango for some sort of apology or explanation.

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jessello says:

19 December 2011 at 17:28

The page title ont he browser tab (and on Google’s search) has the word “experience” spelt incorrectly.

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Manuella Myburgh says:

30 July 2015 at 20:31

I have a flight booked from PE to JHB on the 3 August, which i payed R593 for. I need to change my flight to November. When i went online to change the ticket to the new date (7 November) the cost of the ticket is now R877, plus i would need to pay in a penalty of R300, which i am full aware of…. I double checked the price for the same date and time on [URL Removed] and the ticket price was R494?? I called Mango to ask how can the ticket prices be different? So now to change my ticket i need to pay a total of R1177 for my ticket that should only cost R493 plus R300 penalty (Total R793)…. No other airline does this as i changed my other flight with flysaair, where the ticket costr was the same all i had to do was pay in the penalty! Mango is daylight *******! So if i change my flight i will know that every other person on the flight just payed R493 for their flight and i payed R877 pl,us R300 penalty for my flight. Why the **** must i pay more and still pay a penalty for my flight??? I am seriously not happy with Mango and their service!! I fly at least once a month with Mango and then i get this kind of service!! This is ********!! I dont have this problem with the others

I received a repliy that someone from Guest Care will be in touch 2 days later NO ONE HAS GOTTEN BACK TO ME REGARDING MY COMPLAINT!!! I HAD TO CALL GUEST CARE MYSELF!! WTF!!! I DONT HAVE TIME TO WAIT FOR MANGO TO DECIDE WHEN TO GET BACK TO ME!!! AND WHEN I SPOKE TO GUEST CARE THE LADY COULDNT HELP ME AND NOW I AM EVEN MORE MAD THEN BEFORE THIS IS BULL SHIT!!!

GUEST CARE WAS NOT HELPFUL AT ALL!!! IT WAS LIKE I WAS TALKING TO A BRICK WALL! MANGO YOU ARE SERIOUSLY NOT LOYAL, CARING OR UNDERSTANDING TO YOUR CUSTOMERS!!

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