Elite Mobile have been everything but Elite with my new Nokia mobile phone

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Update 2018: Nokia is now available on Android

I’ve had my Nokia N70 for nearly 2 years now. It is ‘upgrade’ time and thought I’d use the same company as last time who offer online phone ordering and upgrading: Elite Mobile.

So when my cell phone contract upgrade was due I went over to the EliteMobile website to upgrade/order my new mobile phone (a Nokia of course).

On 10 April 2008 Your Web AddiCT received an SMS confirmation from Elite Mobile…

Your order, ref no. EM-******-0 has been stored and is being processed. Call Elite Mobile on 0861 *** *** for queries.

While confirming my order on the phone with the Elite Mobile call center I was told that my new Nokia Mobile phone would be delivered within 5 working days. 5 working days till I receive my new Nokia sweet. The call was recorded so Elite Mobile have proof that they actually said that my new Nokia will be delivered in 5 working days. That was 10 business days ago and I still do not have my new Mobile Phone. C’mon Elite Mobile! Where is my new Nokia i ordered from you days ago already?

I wasn’t as lucky as Dave Duarte or Adii who blogged about the Nokia N82 and got one FREE. I’m probably the biggest Nokia fanboy around going through the Nokia 9100, Nokia 5100, Nokia 6110, Nokia 3310, Nokia 66something and Nokia N70 (ordered from Elite Mobile)

nokia android
Nokia N95

Two days after the first Elite Mobile order confirmation sms I receive another SMS from Vodacom service provider.

Vodacom SP: Upgrade quotation ******** has been generated

Vodacom are the guys behind The Grid and Liv.tv who keep sending me awesome shwagg.

ExciTED about my new Nokia I am. On Tuesday, 7 business days after ordering my new Nokia from Elite Mobile I send them this email…

Hi

It’s been 6 business days since my phone was ordered.

I’ve had no communication from you since then except an SMS from vodacom about my contract.

What is the latest?

My details are below. What is happening?

Regards,
Rafiq Phillips

No feedback from EliteMobile on the above email i sent them, not even an auto-responder.

Maybe it’s time to give GetClosure a go and complain about Elite Mobile. I wouldn’t even let EliteMobile suffer the wrath of Peter Cheals’ business ethics with HellNOPeter so don’t even suggest I do.

All I want is my new Nokia. Where is my Nokia Elite Mobile?

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